User Guide

For the first time to install the Landi English 1.0, please read User Guide of Landi English 1.0 Teaching Platform

FAQ


If your login has failed, you can do the following:
  • Click the button, which is circled in the following picture and select an alternative line (with a better signal):
    • a). Green is the best quality;
    • b). Yellow is the second best;
    • c). Red and gray are the worst and won’t work.

  • Quit all the security programs such as: McAfee and Kaspersky.
  • Make sure you are connected to the Internet and/or have a strong Wi-Fi signal (see below).
  • Do a speed test to confirm that the network connection is functioning normally.
  • Find your Operator/on-call Operator and IT to assist in trouble shooting.
  • Unplug the cable or disconnect from the Wi-Fi and reconnect again.
  • For Windows; Check the system is not in Flight Mode (click the icon and exit Flight Mode).
  • If your connection status is the same as the picture below, you are not connected to the Internet, Please contact your (ISP) Internet Service Provider.
  • Incorrect account log in:Your account log in for the platform is the same email address you used for Teacher’s Page. If you forget that, please contact your Operator/On-call Operator for assistance.
  • Incorrect password:Please contact your Operator/On-call Operator for assistance.
  • If there are no students after you’ve been in the classroom for a few minutes, you should logout and log back in again to make sure that you have actually entered the class.
  • If you still cannot see any students in the classroom after you’ve logout and login again, please contact the On-call Operator who can confirm if the students are in the classroom.
  • If your account is logged in on another device when you are in the class, please contact the On-call Operator to reset your password.
  • The Mac’s camera may enlarge the image when teachers use a Mac to teach students. You might not be aware if your image is enlarged, if you have feedbacks from the on-call Operator, students or ITs, please log out and log back in the platform.
  • No video:
    • a).If you cannot see yourself, please logout and login again. If it still doesn’t work, please make sure your camera is functioning normally.
  • No audio:
    • a).First, close the platform and login again.
    • b).If it doesn’t work, restart your computer.
    • c).If the problem persists, do a ‘device detection’ to check that you have selected the correct device. (Note: Don’t disable your microphone and raise your microphone’s volume if it is low)
    • d).If you do all above and the problems persists, please contact the On-call Operator and IT.
If you encounter this problem:
  • First,close the platform and log back in again.
  • Click the button, which is circled in the following picture and select an alternative line (with a better signal):
    • a).Green is the best quality;
    • b).Yellow is the second best;
    • c).Red and gray are the worst and won’t work.
  • Quit all the security programs such as: McAfee and Kaspersky and do a speed test to confirm that the network connection is functioning normally.
  • Contact the On-call Operator and IT to assist you.
If your video and audio is frozen and experiences lag, please do the following:
  • Logout and log back in again.
  • Quit all the security programs such as: McAfee and Kaspersky and do a speed test to confirm that the network connection is functioning normally.
  • Wrong videos:
    • a).If you find there is a wrong video in the materials, please contact the On-call Operator and IT, we will resave the materials in the board.
  • Cannot find the video you want:
    • a).If you cannot find the video you are looking for, scroll or page down to review additional videos. Not all the videos can be displayed on one page.
  • If you encounter this problem, please uninstall and re-install the platform.
  • Ensure the attached device (webcam, microphone, etc.) is securely connected and working correctly.
  • Check if there are other apps which are using the camera, microphone, etc., such as Zoom, Skype, etc. and turn them off.
  • Exit the classroom click the settings (gear) icon then click the Detect tab (top left tab) on the main page to test the settings:
    • a).Check that the device you are using is connected to your system properly;
    • b).Check if the device is enabled and then confirm the settings (click confirm);

  • Close the Settings menu box then re-enter the classroom and confirm with the students that they can both see and hear you.
  • Click [Re-enter] to quickly re-enter the class if all the above steps fail.
  • Reboot your computer if all the above steps fail.
  • If you have no toolbar in your class, just logout and log back in again.